When the cats away...the mice will....

HAVE A WRECK! Yes, my oldest daughter had her first car accident last Friday. I am sure it is the first of many, as she has only been driving by herself for 2 1/2 months. Cactus and I had to take Delaney to College Station for a tennis tournament and Katie decided to stay home and work.

When I arrived at the hotel about 4:15, my phone rang. I knew the minute I heard Katie say "Mom", that this was not going to be good. It's a mother's instinct. I think I might have even known when I saw her number on my phone. You know...because they only call if they want something or are in trouble! She said she was travelling on the loop and a girl was getting on and did not yield to her. She sandwiched Katie between her car and a truck in the next lane. It could have been a VERY serious accident; especially for an inexperienced driver. Katie handled it well. After ending up in the bar ditch, she called me. I first made sure that no one was hurt and then told her to call 911 and stay there until the police arrived.

I then thought that she does not know what questions to ask and she can some times be a little bold (I know...where does she get it?). So, I called my friend Jeri Lyn. She owns Rhinestone Ranch, which is just across the loop. She quickly went to Katie's aid. Luckily, there was a witness that stayed to talk to the police officer. Thank you! The other girl was issued a citation. After Katie returned home, she called me and was shocked that people don't follow the rules. You see, Katie is a rule follower; not a minder of her parents - there is a difference. I explained to her it is unfortunate and that she should stick to her rule following (and maybe even throw in some parent minding...oh, and room cleaning).

I am thankful that everyone is fine (thank goodness she has a SUV). Her passenger side was crunched from bumper to bumper, but it is already at the shop getting repaired as I blog. Katie was a little shaken up for a couple of days and I felt helpless being 4 hours away. I wanted to take her and wrap my arms around her and comfort her the way I use to do when she was little. I guess this is a life lesson. Our children grow up. As much as they act like they do not need us; they do, occasionally. Katie is so mature, that I sometimes forget that she is ONLY 16! I will always be there for my girls. Whether it be on the phone, in person or sending a person in my place. I will do everything I can to help them through the tough times. And, Katie probably thought this was the end of the world. Oh, but just wait for that first love, Button!

Keep on truckin'!

Gabbin' Gal Erin

Little House on the Prairie (circa 2009)

I am about to date myself...so, here goes. Remember the episode of Little House on the Prairie, where there is a tornado and Laura is walking to the storm cellar, but she can hardly stand up because the wind is so strong? No? Well, never mind. Last night in Abilene, we had severe thunderstorms, with a chance of tornadoes. Now, I hate to be too comfortable with my area, but I have lived in Abilene for 33 years and have NEVER been in a tornado. I lived in the Dallas/Ft. Worth area for seven years and was in one. I think that Abilene is in a hole and nothing can reach us. VERY COMFORTING!!! So, when my husband came home and said that we needed to load up and head to the ranch (30 miles away) to avoid the severe weather, I thought he was crazy. But, to avoid a fight, I parked my car in the garage, loaded the girls up in my daughters' car, he loaded the dogs up into his truck and we headed east.

Lighting was all around us. Wind was whipping and the rain had started. AND, the sky was green. TORNADO GREEN! It was ERIE! The girls looked at it as an adventure. We arrived at the ranch and parked the cars in the barn. Let me tell you that I love to watch a storm roll in; from inside the comfort of my home. We ran inside and buckled down for the night. I poured myself a glass of wine and got ready to relax. Elle, Delaney and I were snuggling on my bed and watching TV when the power went out. All five of us gathered in the den and waited. We decided that if the power did not turn back on in 30 minutes, we would head back to town. Well, in the meantime, how do you entertain three children who are use to TV, cell phones, internet, cable and ELECTRICITY. Leave it to my eight year old to come up with a plan. We played a game where you name an animal that begins with every letter of the alphabet, beginning with A and ending with Z. It was sooooo nice to sit and visit with these girls and witness them help each other come up with an animal that starts with "n". Can you do it? However, 2008 came into play. Cell phones with internet. My oldest did not want to play this game; however, she is always up to any academic challenge where she will be top dog. Suddenly, she was rattling off so many animals for EVERY letter. She tried not to enjoy herself, but I think in the end she did.

Lesson learned - we need to get back to the simpler times in life. Maybe not everyday, but occasionally. I have found, that our family really comes together in adversity. Whether it be death, birth, personal issues or lack of electricity, the love of a family will always get you through. Laura Ingalls Wilder knew it...now so do the Schroeder's.

Keep the home fire's burning!
Gabbin' Gal Erin

72 Years & Counting!

Today is a very special day in my life, and I wanted to share it with you just in case you needed a "pick me up" today!

It is my father's 72nd birthday. I know you are thinking...big deal, it's Nan's Dad's b-day. Well let me tell you why it's a big deal in my little piece of the universe. He was diagnosed with ALS (Amyotrophic Lateral Sclerosis) ~ known as Lou Gehrigs Disease to you and me ~ back around 1976 at 39 years of age. This disease attacks your nervous and muscular system and you basically become a prisoner within your own body. It does not affect your mind at all. Once diagnosed one usually lives 3 to 5 years. Mmmmmm, let's do the math. That was well over 30 years ago. Apparently, he does not have the full blown disease, but the medical community never gave him an exact name to what he had and still has. I choose to believe he is a miracle from God to teach me and others about grace, mercy, forgiveness and so much more.

His health has been in a slow and steady decline over the years, but his mental attitude has NEVER EVER wavered. AMAZING! As the old saying goes, ATTITUDE is EVERYTHING! Seeing what he has gone through, I'm not quite sure I would have the sweet, gentle, spirit that he has demonstrated over the years...another quality I think God gave him for the rest of us to see.

Life throws us all sorts of challenges. Some far worse than others. In fact, I've even been going through my own kind of challenge lately, but I always look to my hero and daily inspiration with his never give up attitude and think if he can do what he does on a daily basis with such a debilitating disease and NEVER COMPLAIN, then I certainly know I can do it!

If you are having a bad day, just know someone else out there is having a far worse one and perhaps a lifelong one. Go ahead and wallow a bit, but then pick yourself up and slowly start putting one foot in front of the other!

Happy Birthday Dad!
God so knew what he was doing when he picked you to be my earthly Father!


Gabbin' Gal Nan

Senior Moments!

No...not senior as in citizen. Senior as in graduating from high school senior. About a week ago, Cactus and I, along with four other couples, hosted a swim party for one of my favorite Wylie High School Seniors. I have known Brooks since before he was born. Actually, his mom and dad and I became friends when his dad and I were put together as mixed doubles partners for a tennis tournament. His mother was 14 months pregnant (I swear, just ask her), so that's why I was paired with his dad. What a blessing for me! Chuck and Karla became such wonderful and loving friends to us. Friends that you do not have to talk to every day; but when you do talk, it's like you pick up right where you left off. When Brooks was born, I did not have the first clue what to do with a baby, much less a boy baby. Well, I quickly learned. He was PRECIOUS! I stopped by their house as often as I could to get my "fix." Three years later, Hunter arrived. Be still my heart. TWO boys? WOW! I often said that if I had boys I wanted them just like Brooks and Hunter. Well, God gave me three girls. By the way, I have mentioned to them to stay away from my girls!

Unfortunately, last February, the boys lost their father after a long and courageous battle with cancer. He was only 56 years old. I can not imagine what the boys and Karla go through on a daily basis. So, when another friend asked if I wanted to help throw a graduation party for Brooks, of course I said "YES!" I wanted to do everything that I could to help him through this very difficult and bittersweet time in his life. And, of course, you know me...always up for planning a good party!

Brooks wanted a pool party with a 2 to 1 girl/guy ratio! His father would be so proud! After a little bit of planning, the hosts' came up with a fish fry with swimming, music and VIRGIN pina colada's and daiquiri's; oh and yes, the 2 to 1 girl/guy ratio! Brooks did not ask for much. In fact, he did not ask for anything. I decided that a good party favor would be personalized stadium cups. You would have thought that he was handed the golden ticket at Willa Wonka's Chocolate Factory. I overheard him saying, "They even had special cups made with my name on them!" It's the little things that make them happy. He deserves so much more, but is such a gracious man that he saw the love that we all had for him.

So, I guess my point of this blog is that it does not take a lot to make our children happy. We think it does; but in reality all they really want is attention, patience, fish, pina colada's and personalized cups! Take the time to ask your kids about their lives. Find out what they want from you. You might be surprised that all they want is a 12 ounce, white, plastic stadium cup with their name on it.

I pray for the three of them (and the rest of their family) every day. They have an angel looking down on them. An angel I feel they share with me. Brooks says he is blessed...I am blessed for having them in my life for the past 19 years!

Here's to the first day of the rest of your life!


Gabbin' Gal Erin

Out of the mouths of babes...or 8 year olds!

Last Tuesday, I had to go to Midland with Cactus for an AAPG meeting. Jealous, are you...just wait. The meeting is not the point. Anyway, now that Katie is driving, I don't need a "nanny" to taxi my kids around. So...I asked Cactus' secretary to arrive at our house about 10 p.m., and spend the night. She, of course, agreed as this is in her job description. She probably looks back now and wished that she had not agreed to "children" under the heading "Duties and Responsibilities."

Before Mary's arrival, my cell phone rang and it was Elle crying hysterically. She said that Katie had gotten mad at her and had sent her to her room without dinner. As a mom, I try not to take the youngest child's side. You know, they are so cute, and all. So, I asked to speak to Delaney. Delaney is the fairest, most level headed child you will ever meet. I figured that she would shot straight with me. She told me that Katie had come home with dinner and a surprise for Elle. Katie had asked Elle to stay in the other room while she showed the surprise to Delaney. Of course, as any curious, eight year old would do, she followed them. This upset Katie and she sent her to her room without dinner. I then got Katie on the phone and told her that the punishment did not meet the crime. She should have either told Elle to leave the room or not given her the surprise. I know...you are all thinking...this is what happens to me when I get on the phone with my BFF. The children appear out of nowhere and park on the couch and stare at you until you either end your conversation or yell at them to leave. This to me is not a "go to your room without dinner" crime. I also explained to Katie that just because she is the oldest and quasi in charge, she is not God.

After calming everyone down, I told all three of them that if I received a bad report from Mary, that I would put them all up for adoption and live alone with their father. I think the aspect of me living alone with their father shocked them the most. Hey...he was currently the only one not on my bad list. Well...guess what? I received a bad report. I then reminded them that the adoption was in full swing and to get ready to vacate the house. I tend to forget how literal young children can be.

Next thing I know, four mothers from Elle's school have notified me that their children have come home from school and proclaimed that Elle's parents no longer want her, she has been put up for adoption and she is moving in with them. Oi Vie! This turn of evens happened while I was in St. Louis. Elle called me and said the "Randy" was building her a bed, but that it might not be ready by Monday and that she might need to stay at "my" house a little longer until the bed is complete. I then explained to Elle that what I said was in jest and that I was not serious. I felt like she understood, since she then told me that she had bought me a lovely Mother's Day present.

After responding to the half a dozen plus e-mails regarding this incident, I am quite blessed to have many friends in my life that love my child and are willing to "adopt" her. They also all "got it", when I mentioned to them what had happened. I guess we can all remember the time growing up, that we were upset with our home life and packed a bag and moved out. It also made me realize that everyone gets upset with their children and that maybe mine aren't so bad, if almost 5 families are willing to adopt my baby...my 8 year old!

Hug your kids today! Happy Mother's Day!

Erin

ALERT: Do NOT Travel with me!

For those of you who know me, the Schroeder's are what you would call travelling impaired. Allow me to explain.

Here I sit on a bus travelling from Abilene to Dallas/Ft. Worth International airport to catch a flight to St. Louis. Why? Because the flight that I was originally booked, on at 9:35 this morning, was delayed until 11:00 a.m., for mechanical difficulties. Then, the 11:00 flight was delayed until 3:00 for mechanical difficulties. HMMM! I see a pattern that I do not like. Why am I travelling to St. Louis? I am taking my 14 year old daughter to play tennis. How exciting, you say!? So far it has been and she hasn’t even picked up a racquet, yet. If this is her warm-up, I don’t think I want to see the main attraction. We were supposed to be in St. Louis by 1:00 p.m.; now, I think that we arrive about 8:30 p.m.

We are travelling with a group of 4 kids (3 girls, 1 boy – lucky boy!), 3 parents and 1 coach. All, by the way do get hungry. Our fearless leader suggested we all go to the restaurant at the airport and get something to eat before loading the bus. Guess what? They closed the restaurant down LAST WEEK!!!! I guess its chips and soda from the Buffalo Gap Traders Post located in the airport, which by the way is run by our good friend Tonya Vinson. But wait…I call my wonderful husband to ask him if he could bring me my “happy pills”, which I thought I could do without, until this happened. He then offered to bring hamburgers to us to eat on the bus. Did you know that there are not bus attendants for drink service? Boy do I need one now! Kick-in, happy pill! Kick-in!

So, thank you to the wonderfully patient agents at the Abilene Regional Airport, to these wonderful children who look at this as an adventure and whom I hear laughing at the back of the bus, and to my loving husband who went out of his way to make sure that his wife (and the other 7 travelers) was both happy and not hungry. This adventure is not over, but I don’t know what is in store…so, keep checking back. It could get interesting!

Signed,
Rolling Down I-20 in a Greyhound bus

I am living in a Lonestar video! (Mr. Mom)

...Pamper smell in the Maytag dryer...crayons go up one drawer higher...rewind Barney for the 15th time...bubblegum in the baby's hair...sweet potatoes in my lazy chair...We've all been there at one time or another. Well, Tuesday was my day. I will give you the Reader's Digest version (you are welcome, Nan!). Returned Monday afternoon from a weekend in San Antonio watching my 14 year old play tennis. She did AWESOME!!! Promised family I would cook Osso Buco for dinner on Tuesday. Found out Tuesday morning that I had a tennis match that night at 8 p.m. Helped wrap 200 chocolate s'more kits for a wedding. Picked up food for a networking meeting at lunch and attended said meeting. Began preparing the Osso Buco at 2:45. At three o'clock, second grader's teacher reminded me that she had an Earth Day project due the next day. "No problem!" I say, with a smile. Think, think, think. Note to self...ask Delaney for creative ideas. My head was beginning to hurt. Returned home to finish preparing Osso Buco. Realized that I did not have brandy. What Irish/German Catholic family does not have Brandy?! Dash to liquor store. Five o'clock, finish preparing dinner to put in oven for 2 hours. Six o'clock, remember that I had not talked to Delaney's doubles partner's parents about the tournament in May. Deadline is midnight. Six-thirty. Talked to parents and they inform me that their daughter is NOT going to play with Delaney in May. Did I put all of that Brandy in the Osso Buco? Start calling other tennis parents to find a partner. Serve dinner to my wonderful, appreciative family. Leave instructions for husband and children on how to finish the Earth Day project. Give husband number of potential tennis partner and ask him to contact her if she has not called by 8 p.m. Head to courts. Play like I had never picked up a racket before (sorry, Missy!). Call home at 9:30 and am informed that husband has gone to bed and no one knows if there is a doubles partner. Get home...no doubles partner. So...she'll just play singles. Check out Earth Day project...WRONG! How are the birds suppose to get to the bird feed if there is not a HOLE in the feeder?!(aka plastic milk jug). Fix project. Drink wine. Drink wino. drunk vine...Oh...sorry! Go to bed. New day on Wednesday. Looking good! COFFEE POT CATCHES ON FIRE!!!!!



http://www.youtube.com/watch?v=-1TTXdsCtvw

STILL NAIVE AT 40-SOMETHING!

I guess, or rather I KNOW, I am still so naive! You would think I was still around 12 years old, because I still think that there is good in everyone and everything! Even with the events that happened to occur to me and my gabbin' gal business partner Erin on this glorious day of all days....April Fools Day....I still believe in the good! I want to believe in the good and will continue to do so! Good days ahead for sure. I know most of you have no idea what I am talking about and that is probably a good thing. But for those of you who do, you know what I am talking about. Anyhow, ALWAYS look for the good and best in everyone. Try VERY HARD to do this and if you can't find any good, then MOVE ON! Which is what we did! Don't waste time on things that don't matter, because life is short enough anyway. So my mantra today and ever more is to love the "peeps" you're with, love the "peeps" you have yet to meet and continue to love the "peeps" that have gone on to the great beyond and are laughing hysterically saying ..."GIRL, are you kidding me??? You are SO WASTING YOUR TIME even thinking about it!"

Now go and gab with the the ones that mean the most!
Nan

Senior Moment!

I have decided that laughter is in fact the best medicine. Just like every Sunday, Cactus and I took the girls to lunch. They picked Taco Bueno. We order our food and grab a table. When Cactus sits down and lays the receipt on the table, I just take a quick glance to see what our number is and notice two words at the bottom of the receipt..."Senior Discount". I ask if the cashier asked him about being a senior and he said that she had not; she must have just giving it to him. Insert laughter here! I laughed so hard, I swear my make-up ran. And to think that I was not feeling that great today!

Hope you laugh today!
Erin

I LOVE What I Do!

I am a woman who wears many hats. Wife, mom, sister, friend and business owner. I love all my "jobs". Sometimes, all of my hats are on my head at the same time. Yesterday was a good example of that. One of my businesses is I am a Senior Consultant for Southern Living at HOME. Since just recently losing 40 pounds, I needed a new picture for my website (www.southernlivingathome.com/erinkschroeder). Well, my other business is co-publisher of Abilene Woman magazine. Through this venture, I have met many other wonderful business owners. One of them is Debbie Riggs of Pure Photography. I have one word for her - FABULOSITY!! She met me at Relics for a "photo shoot". She brought her wonderful husband Mark along, and you could feel the love and respect that those two have for each other. After patiently "shooting" her not so photogenic subject, she took on the next task of the day...photographing Nan and I for the next issue of our publication. This hat is so fun to wear. Nan and I have so much fun together and this is the third shoot that we have done with Debbie. We laugh until we cry. So yesterday, I wore four hats (the wife and mom hats are ALWAYS on), and loved every minute! To view our photo shoot, go to Debbie's website at www.pure-photography.com and they are posted on her blog. Hey...should Nan & I enter "America's Next Top Model"? NOT!!!

Life is Bittersweet!

At 40 years of age, I have finally experienced "bittersweet." I will make this short, for Nan. Today was a weird day in our household. Last night I knew that Elle was not feeling well, and it was confirmed today when she woke up, red cheeked and not concerned that she might not be able to spend the night away on Friday if she did not attend school on Thursday. In order not to interrupt Elle's sleep, I had the older two girls get a ride to school. My problem begins after school. Too many places to be and not enough drivers (dad is in Pennsylvania eating Hershey's chocolate!). Now that I have a driver in the house, this has eased up a bit. However, my anxiety with her driving has not. She is a very good driver. I am not a very good waiter. Katie had a tennis dinner this evening and at 10:15, I realized that she was not home, yet. Not for any other reason than I was watching Will & Grace on TV and got lost in the moment (that's a topic for another blog). I called her and told her that she needed to head home. Of course, she was already on her way...aren't they all? At that point I realized that I was sooo excited that she was driving, that I realized that her father and I had not gone over the "rules." The "rules", I might add, do not come about until you realize that as parents you have screwed up and have not gone over them with the teenager. Can you spell "PROBLEM"? All's well, Katie is our prototype. The other two do not have a chance. This is bittersweet...I am thrilled with the help that I am receiving in adding a driver into our house...but I am sad that I have now become my parents.

Why do I bother?

I know that I have said this a hundred times before...Men have SELECTIVE HEARING! I say it in jest, but I have decided that it is 100 percent true. It's genetic...and I am living with the master! At this point, I could go off on a tangent about the other male dominated traits, but I will keep this post on task. This morning, I sit down next to me WONDERFUL husband (and I do mean this from the bottom of my heart) and ask him a question. Now, I will admit that he was reading the paper and watching TV at the same time (I can't imagine). He, of course, does not respond the first time that I ask. I wait a minute and then I then yell his name...he turns to me and gives the pat answer of "yes, dear." I ask him if he heard my question and he says of course and proceeds to repeat it VERBATIM! I then ask him why he did not answer me when I asked the first time and he told me that he was reading the paper...so...he is now IGNORING ME! So, is it really selective hearing or just rudeness? He heard the question, he just chose to not answer it. This is a topic for another blog.

Fast forward to dinner tonight. We try to eat as a family as much as possible. Whether it is leftovers or firstovers. Tonight we ate a little late as the girls had tennis until 8 p.m. After everyone ate the wonderful meal that we both prepared (Cactus is an incredible griller!), he and I were talking about the events of the day. We were talking about things that are going on with our oldest daughter. He asked me a question and before I can answer the question he GETS OUT OF HIS CHAIR AND TURNS ON THE TV!!!!! He does not wait for my answer, he does not say excuse me, he does not pass GO...he just gets up and turns on the TV (we do not eat with the TV one). At this point, I think "I wish we had DVR." I also think that Nan and I are the only ones on the planet that don't have this tool. I somehow drag him back to reality and he says that he just wants to see what his show is about. I then start to clear the table. After a couple of minutes, I go and stand in front of him with my hands on my hips (I know you have all seen me do this) and wait for him to acknowledge me. I swear, I could have been standing there NAKED and he would not have noticed. Why do you ask? The show he was so interested in was CSI: Miami. There is a cute blonde that he can't wait to meet at a skeet shoot in April. I guess after 19 years of marriage and three children, I am not as distracting as I once was. Anyway, he said that he would finish this conversation in a minute...it is now 10:50, his show has been over for almost 2 hours; he has watched the news; packed for his trip; kissed me good night and I still have not answered HIS question about our oldest daughter.

You tell me...selective hearing or old age?

PEACE, LOVE & HAPPINESS

With Valentine's Day upon us, I thought this song would be fitting. This is my new theme song. Also, gotta love the name of the group ...
G. Love & Special Sauce

Peace, Love & Happiness is all we really need in today's chaotic world!

Sing, Dance & Always Take Time to Gab!

Nan

http://www.youtube.com/watch?v=cewrR0niqIc

(Gotta give thanks to our radio show producer DAVE for sharing this with me.)

HAPPY NEW YEAR!

I think what I love most about a new year is it's a new, fresh start for everything in my life! But my main objective this year is becoming a better person in all my relationships ~ whether it's being a better mom, wife, daughter, granddaughter, sister, colleague, friend....just being better in all the wonderful relationships I am so fortunate to have been given in this life. I plan to cherish and to take really good care of each relationship that I have and to appreciate the new ones that I will be so lucky to encounter. Whatever your wishes are for the new year, be sure to include them with the special people in your life. It will make your journey that much sweeter!

Cheers to 2009! Be sure to make it SHINE!
Gabbin' Gal Nan

What a GREAT day for customer service!

Okay, Nan. You're gonna like this. I not only have one, but TWO good customer service stories that happened today. Can you handle it? Here goes. First, I went to get my car washed at Xtreme Clean today. I love the fact that they are open on Sunday's and you do not have to get out of your car. Anyway, at the end of the line, as two guys were drying, one of them looked at the front of my car and shook his head and motioned me to go back through. I, of course, did not understand. Had I done something wrong? As I pulled out of the bay, he said that the front had not been cleaned very well, that there were still a great deal of bugs, and I should go back through for a FREE wash. WOW! I thanked him, but said it was okay, as I was driving to Dallas tomorrow to shop for a dress for my daughter's formal and would only get a multitude more. Do you think he really cared about all of that? Probably not, but he listened anyway.

If you think that was a good story, you are going to love this one! Early in November, my seven year old daughter broke her arm. We had planned a ski trip for the week right before Christmas, and when her cast was removed on the 25th of November, her orthopedic said that she was not allowed to ski. WHAT! She and her older sisters were devastated! So, I called the resort in Telluride to cancel our reservation and was told that since I was not in the 30 DAY CANCELLATION PERIOD AND THAT I WOULD BE CHARGED FOR 2 NIGHTS PER ROOM. We had 2 rooms. UGH! I was literally calling to cancel on day 7 outside of the cancellation period, which means there were 23 days left before our trip. I asked if a doctor's excuse would help (you know, like when we were all in ELEMENTARY SCHOOL). She said probably not. UGH! I proceeded to tell the reservation agent what I thought of their policy (sweetly, of course!), when she suggested that I move the reservation to a different time. I thought that would work and then I could cancel then. She said NOPE, you can only modify it again, no cancellation period. So I tried to move it to next Christmas. She said that they could not book that far out. I then just picked some random days and then had to remember to keep calling to cancel. What a pain. You know, I can't remember anything! So...today I called to move my reservation, again. When I told the nice agent named Kim that I needed to modify my reservation, she asked if I was just calling to confirm. Nope, I need to move to the next time that I won't be coming to your lovely resort. I then explained the whole thing to her. She suggested cancelling and putting a note on the file explaining the broken arm and that I would need to fax in something from the doctor and we would get our deposit back. HMMMMM. REALLY? Didn't I suggest that earlier? Anyway, not Kim's fault. I told her that if that would work she was the bomb and that I would blog about her today. So, here's to Kim at the Peaks Resort in Telluride, CO. YOU ROCK!

I guess good customer service does exist. Yeah! It's a Christmas miracle!

Keep gabbin'!
Erin

Footballing comes to Abilene!

I know, I know. Erin interested in football? Stranger things have happened. Like yesterday, when my oldest was nice and my other two were naughty. It was like the twilight zone. Today is a new day, we will see what happens.


Yes, I am excited about the Ruff Riders football team coming to Abilene. Nan, Dave and I are their number one cheerleaders (maybe on the field, too!). We had Coach Dockery on our radio show on Thursday. He is a great guy. He will be on Dave's show today at 12:00 (1340 am). Who knows, there might be a couple of surprise guests! Stay tuned for more on the Ruff Riders. I don't know much about Indoor Football(ing), but I am willing to learn. Abilene needs this and I am all about supporting things that are good for Abilene.



Okay, Nan. You wanted an example of good customer service...here goes! On Monday, I was on my way home from Lost Wages, with a little bit of concern about the weather. You know, Vegas had three inches of snow this week! AMAZING! My flight from Vegas to DFW was two hours late leaving. Oh...did I mention that American changed my flight number and time and did not notify me? That's for another day. As I was waiting for the ticket agent to show up at the counter, to see if there was another flight out of Dallas that I could get on, since I will be missing my connection, a lady came up to me and said, "Is there no one at the counter?" Here's Your Sign! Then she started in about how she is going to miss her connection because her flight is 40 minutes late...BLAH BLAH BLAH. To which I replied, "We are all in the same boat." Oh so sweetly, of course. After getting rid of her, I got my ticket changed. I wonder if she ever got home? Oh, well. Now for the good customer service part...After arriving at DFW, I boarded my flight home at 8:45 p.m. Wheels up was at 11:30 p.m. Arrival into Abilene was at 12:10 a.m. Do you see the problem. We SAT on the runway for 2 hours and 45 minutes. The problem? We were number 15 in line for deicing. The pilot was AMAZING. The flight attendant was AMAZING (he brought the drink cart around a couple of times!). The people on the plane did not get upset. And do you know why? The drinks? Yes..No. Actually, the pilot kept us informed the whole time what was going on. He was just as miffed about the wait as the passengers where. He then had what he called a strange request...He asked us all to go to page 91 in the American Way magazine and write a letter to the powers that be about the fact that we had to sit that long because there is only one deicing machine. Now, he did not say whether it was per terminal or the whole airport. I would suspect the whole terminal. So, lesson learned. The pilots and attendants are only doing what they are told. They can not control the weather or the airport. All they can control is the plane and let's hope they do a GREAT job of that!



I know this in lengthy, but I have not blogged in a while and Nan has been on me to blog, so I am making up for lost time. Be sure to post your funny Christmas stories, or better yet, call into the show after Christmas. We'd love to hear from you! Have a Merry Christmas (yes, I said it!), and we will GAB at ya' later!


Peace!

Erin

NAUGHTY OR NICE??? MMMMM...........

Which is better? Naughty is probably a whole lot more fun, but nice can be good for the soul. I guess it depends on the situation. However, I would LOVE to hear which you like best and why??? Please share stories and details. Keep it clean!!!!!!

By the way.....I'm still searching high and low for a great story regarding GREAT customer service!!! I do have a small one. My husband's car had to go into the shop for even a BIGGER car repair bill than mine! Geez, he's so competitive on so many levels, but he didn't need to be on this one. Not his fault though! However, the wonderful car repair man did gave us a bit of a discount. That's definitely a NICE one!

PLEASE let me hear one from you! NAUGHTY OR NICE!

Gotta Go and Get this House in GEAR!
Gabbin' Gal Nan

Back to Customer Service....or the lack thereof...

Just got a HUGE car repair bill!!! Kind of blows the budget especially at this time of the year, but what's a girl to do? And besides, my daughter's bicycle has a flat so that's not an option. Therefore, gotta get it fixed and FAST! Why you ask? Well... if you are a woman who has kids, works, drives a carpool, runs errand after errand after errand, etc. ~ you get the picture. We women need our cars! I just about live in mine, so gotta have it!

Anyhow, here's the deal...if you are going to have my car for only 1.5 hours and charge me 1/2 of what my house payment is for PARTS and LABOR (highway robbery), don't you think the the very least you could do is add a little something unexpected. Here's some ideas...throw in a wash and a vacuum, maybe a free tire rotation, heck - a bottled water sitting in my cup holder and an air freshner hanging from the mirror would suffice and be a nice, sweet surprise. Won't cost much, but it will cost you a lot more (i.e. repeat business) if you don't do it! Just a little tip from a gal who truly appreciates a business going the extra mile instead of one that made her feel financially violated and not appreciated!

Gotta go, but I promise to be back with a Good Customer Service/Appreciation Story. I KNOW there is at least one out there for me to enjoy and to share with you!

Gab at ya later!
Nan

Need a Mid-Week Chuckle?

I sure did! So here ya go.....

Make sure volume is on and watch till the end.

http://www.youtube.com/watch?v=uzrfk1giibw

Gab On...............................
Nan

Customer Service Anyone???

Does anyone believe in giving good customer service anymore? I haven't seen much of it lately, and now with the holiday shopping in full throttle, I truly feel as if it has left us. I won't share my tale of woe, but instead would love to hear of a good customer service tale...if there is such a thing.

Let's Get some GOOD Gabbin' Goin'!

Nan